Relief Plumbing LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website at reliefplumbingllc.com or use our services.
Information we collect
Information you provide
When you contact us, request a quote, or schedule service, you may provide:
- Name
- Phone number
- Email address
- Service address
- Description of the plumbing issue or service needed
- Photos or videos you share when requesting a quote
Information collected automatically
When you visit our website, we automatically collect certain information through standard web analytics, including:
- IP address and approximate location
- Browser type and device
- Pages visited and time spent
- Referring website
We use this information to understand how visitors use our site and to improve it.
How we use your information
We use your information to:
- Respond to your inquiry, provide quotes, and schedule service
- Communicate with you about your service appointment
- Send appointment confirmations, reminders, and follow-ups by phone, text, or email
- Process payments for services performed
- Maintain records of work performed for warranty purposes
- Send occasional service reminders (e.g., annual water heater flush, water softener servicing)
- Improve our website and services
- Comply with legal obligations
How we share your information
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers who help us operate our business (payment processors, scheduling software, email/SMS providers). These providers are bound to use your information only for the services they provide us.
- Financing partners if you apply for financing on a job. We share only what's required to process the application, and only with your consent.
- Legal requirements when required by law, court order, or to protect our rights or the safety of others.
- Business transfers in the event of a merger, acquisition, or sale of assets.
SMS and phone communications
By providing your phone number, you consent to receive calls and SMS messages from us regarding:
- Your service request or quote
- Appointment confirmations and reminders
- Follow-up after service
- Occasional service reminders
You can opt out of marketing messages at any time by replying STOP to any text or letting our team know. Standard message and data rates may apply.
Cookies and analytics
Our website uses cookies and similar technologies for analytics and to remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
Data security
We use commercially reasonable safeguards to protect your information. However, no online transmission or storage is 100% secure. We cannot guarantee absolute security, but we will notify you if we become aware of any unauthorized access to your personal information.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Your rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to our record-keeping obligations)
- Opt out of marketing communications
To make a request, contact us at the information below.
Changes to this policy
We may update this Privacy Policy from time to time. We'll post the updated version with a new "Last updated" date.
Contact us
Questions about this Privacy Policy? Reach us at:
Relief Plumbing LLC
Moore, Oklahoma
Phone: (405) 446-2078
Email: info@reliefplumbingllc.com